Nouryon Looking for Sales Support at Navi Mumbai, Maharashtra Full Time

Key Objectives/Principal Accountabilities

Sales Support Tasks:
Onboard customers to MyNouryon facilitating electronic orders, self-service document retrieval

Coordinate with the customer to finalize contract terms and obtain customer signatures (after Account Managers agree commercial terms) and archive in correct systems

Run First Order Checks and reach out to customer to go through questionnaire

Authorized requestor for pricing, SAP contract and master data requests

Coordinate price changes with Account Manager & submit price changes to Sales Admin

Calculate formula pricing (yearly, quarterly, monthly) & communicate price changes with customer

Monitor sales agreement fulfilment and escalate to Account Managers of customers with orders below or over their forecast/contract

Monitor inbound customer inquiries and questionnaires and coordinate collection of necessary information internally to complete the response

Contact customer directly when first dunning attempt by Credit Control is unsuccessful

Notify and follow up with Account Managers on disputed Invoices, notify Customer Service on outcome

Settle rebates based on the rebate agreement provided by the sales team

Monitor and coordinate complaint investigations and support Account Managers in reviewing and closing complaints and providing a response to the customer

Handle back office contract administration including archiving of documents related to the sales process

Act as business line focal point across functions on customer related issues regarding the post-order process

Act as a liaison between Master Data Management, Business Intelligence, Sales, Contract Officer and Customer Service Hub

Pro-actively monitor order pattern behaviour

(Co)develop, implement and/or optimize work processes and systems. Share knowledge (best practices) and contribute to standardization in working processes to support harmonization and proper usage of systems related to the sales process.

Investigate price disputes & coordinate price corrections, communicate corrections with Sales Admins

Trigger customers to return fleet equipment when needed & coordinate fleet return equipment moves (BL specific)

Support complaints and sampling process

Key Talent indicators –

Customer Focussed

Service Driven

Self- confident

Prioritization skills and follow up

Pro-active

Self-starting

Accuracy

Key Functional Competencies –

Strong communicator

Deliver outstanding results

Following through on commitments

Relationship builder

Able to multitask and prioritize

Good problem solver

Requirements for Job (education or experience required to be able to perform this job):

Graduate with minimum of 5 years experience in a similar role in the Chemical Industry

Familiarity with CRM systems and SAP required

Experience in supporting remote teams

Inside Sales experience desirable

About Nouryon –

Markets and consumers worldwide rely on our essential solutions to manufacture everyday products, such as personal care, cleaning goods, paints and coatings, agriculture and food, pharmaceuticals, and building products. Furthermore, the dedication of more than 7,900 employees with a shared commitment to our customers, business growth, safety, sustainability and innovation has resulted in a consistently strong financial performance. We operate in over 80 countries around the world with a portfolio of industry-leading brands.

Standard

Vacancy data

Closing date

26 Nov 2023

Vacancy number

N0009587

Organization

Continent

Asia

Country

India

State/Region/Province

Maharashtra

Site

Navi Mumbai

Job characteristics

Job area

Sales and Marketing

Hierarchy level

Professional/Experienced/Specialist

Full time/part time

Fulltime

Contract type

Permanent