Practo Technologies Looking for ISS, Practo Prime at Bengaluru, Karnataka Full Time

Essential Duties and Responsibilities:

• To relentlessly chase, achieve and exceed the targets set for the individual and city.
• To provide world-class service to his/her customers by advising patients about the service
• To read, understand, absorb, retain and practice the Practo Way of Care Co Ordination
• To ensure that he/she implements and practice the PWOCC 100%
• Coordinate information and care requirements with other care providers in the ecosystem and

resolve issues that could affect smooth care progression and handhold the patient throughout

their journey

• Addresses queries of patients and families in a very professional manner and present the

benefits of our solution.

• To seek awareness about the company’s vision, goals and plans and align individual thoughts

and action towards the same.

• Understands the surgical procedures and discusses the recommendations in layman’s terms,

they are patient and understand the importance of this educational conversation.

• Educates patients regarding surgical options as per surgeon’s recommendations. Clarify

lifestyle benefits of each option.

• When options are presented, educate the patient on the lifestyle benefits of each option

allowing the patient to make an informed decision based on their lifestyle.

• Educates the patient about costs associated with the surgery.
• Estimated insurance payments
• Estimated patient out-of-pocket payment (co-pay, deductibles)
• Pricing for elective procedures
• Financing options and assist with enrolling as needed
• Creates a calm environment in which the patient is comfortable asking question to further

understanding of surgeon recommendations.

• Shows impeccable attention to detail when acting as a liaison between the office, surgical

facility, and the patient.

• Flexible to work in Client location and Office location.

About the Candidate:

• Graduation Degree Or Bachelor’s degree in Psychology, Social Work, or Counseling
• Minimum 1 year of experience in a customer service role or Service Counselling Profile
• Excellent communication and interpersonal skills.
• Capability of meeting patient surgical scheduling volumes as established by the Organization/
• Multi Language skills preferred: English,Hindi and Kannada
• Previous surgical counseling or patient education experience preferred.