Prodapt Looking for Process Associate at Chennai, Tamil Nadu Full Time

Overview:
The Operations-TOPS-Process Associate position is a role within the Operations department of Prodapt. The overall purpose of the position is to ensure continuity in the functioning of tools and processes within a project in collaboration with the SMEs and recommending continuous enhancements to increase efficiency.

Responsibilities:
Looking for resources with experience in Technical Customer Contact center. Good at communication skills with neutral accent and flexible in 24/7 rotational shift with all 5 days workings

Ensure 100% uptime with all existing tools and recommend improvements and enhancements

Create key stroke level process flows and process documentation independently

Collaborate with clients via calibration/quality calls and share necessary process related updates

Recommend transformation and enhancements in existing processes

Collaborate with SMEs Project Managers during critical situations and ensure recovery

Identify new opportunities within the current project and highlight them in Leads generation process

Support SMEs and PMs in change management implementation.

Requirements:
Bachelor’s degree in any field

MSc/BE/Masters with specialization in IT/Computer Science (desired)

0-3 years of work experience

Experience working in multi-channel delivery projects

Basic level skills in Microsoft office and Telecom

Basic level skills in tools and techniques, domain knowledge, process orientation, quality orientation, project management, change management, and omni channel service skills.