This role ensures that QR Standards and Procedures are implemented in order to achieve overall goals, plans, and subordinate and support the staff in order to provide quality customer service and surpass revenue targets.
Co-ordinate with the GHA staff on a regular basis
Ensure all safety measures are taken by operations staff as well as GHA
Support import customers for clearance of their cargo, liaise with customs authorities to facilitate smooth and timely import clearances.
Handle customer requirements/request professionally, resolve difficult issues and reduce customer complaints.
Strict control of Administration of ULD stock and cargo stationary in coordination with the GHA.
Support Sales to keep systems updates with operational information
Prepare Cargo Report.
Support import customers for clearance of cargo, liaise with customs authorities to facilitate smooth and timely import clearance
Take a direct and personal interest in reported injuries, incidents, near misses and hazards to ensure that appropriate reporting, investigation and response is being achieved.
Handle discrepancies at stations and all administrative issues related to the station
Ensure that notifications are sent officially on Cargo Arrival Information, to freight Forwarders/ Agents / Direct Customers to ensure Cargo does not stay under airlines custody for a long period.
Other duties and responsibilities as requested by the reporting officer.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
High School qualification with minimum 2 years of relevant experience with any Airlines or GHAs.
Good understanding of English Language is mandatory.
Knowledge of IATA Cargo handling, DGR, Ramp handling and Load Control experience.
Please note that this role requires the candidate to work rotating shifts, including weekends and PHs.
About Qatar Airways Group.
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.