Saxo Bank Looking for Junior Service Desk at Gurgaon, Haryana Full Time

• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• In-depth knowledge of hardware and networking systems.
• Knowledge of operating systems, O365, AD and basics of IDN.
• Knowledge of remote access systems such as TeamViewer.
• Acting as single point of contact for internal/external applications running across Saxo Bank.
• Estimate and plan own tasks with accepted accuracy.
• Identify Risks and proactively seek to mitigate or minimize, and if not possible, expose, escalate, and communicate them in due time.

Mandate:

• Excellent communication skills in both written and spoken English.
• Required experience 3- 5 years.
• Good interpersonal skills.
• Bachelor’s degree in computer science or information technology.
• Previous work experience as a technical support engineer or desktop support engineer.
• Use your experience, knowledge, or intuition to challenge the status quo with the aim to deliver faster, drive higher quality and/or improve working environment.
• Understand and adhere to Risk culture in technology. Actively ensure that your decisions/actions include risk evaluation.
• Ability to troubleshoot complex software and hardware issues.
• Critical thinker.
• Experience delivering service in an enterprise ITIL environment.

We offer:
Online trading is evolving at a rapid pace. That’s why innovation and development are crucial parts of our culture. We have close to 850 IT employees across the globe who are constantly improving our award-winning trading platform.

At Saxo technology and the business are integrated into the same teams, ensuring end-to-end ownership. We organize ourselves based on what we want to do for our clients rather than on subject matter expertise, to make sure we make a positive impact on our clients.

We encourage new ideas and promote individual ownership of projects and tasks. In that way, every challenge and every achievement in your career belongs to you.

We aspire to be a non-hierarchical, purpose-driven organisation. At Saxo, it is not about entitlement; it is about impact – no matter where you sit in the organisation. A good idea is always taken seriously and you can truly make a difference.

When you work here, you become a Saxonian. Obviously you will get an attractive compensation package. But we also invest in your personal development and offer you large responsibility from day one. We encourage an open feedback culture and a supportive team environment. If you show a collaborative spirit, drive and passion, your learning curve will be steep and your (international) career opportunities with Saxo immense.

At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!

How to apply:
Click the Apply button to create an account and upload your resume (and a short motivation). We look forward to getting to know you better!