To support the Global Credit Control team by helping to collect and reduce outstanding debt.
What will you do
Support Credit Control team
Support to reduce outstanding debt.
Dealing with customer queries, via telephone & email.
Monitoring the Credit Control inbox daily
Processing credit card payments via PayPal
Liaising with the Sales and Order Processing teams regarding customer queries, credit accounts, and order disputes.
Creating customer accounts in Salesforce and SAP
Performing credit checks on Partners & Distributors
Posting incoming customer payments
Any other duties that are reasonably required from time to time
Recovery of outstanding debt:
Chasing outstanding debt via telephone & email
Sending out copy invoices/credit notes, statements, and final demands
Overseeing a large volume of debtors globally
Providing support to Credit Controllers for their country specific ledgers
Support team to help achieve monthly collection targets
Other Ad hoc duties
What you will bring
Great customer service skills –written and verbal
General administrative skills
Good knowledge of Microsoft Office
Able to Prioritise workload
Strong communication skills – verbal and written
Credit control experience – business to business
Use of SAP and Salesforce
Good knowledge of Excel
The job is on 6 months contract. Employee would be working on US shift timings.
What’s Great About Sophos?
Our Commitment To You
We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants that can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.