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State Street Looking for IT Service Desk-Associate2 at Bengaluru, Karnataka Full Time
IT Service Desk – provides first level technical support through phone, email and chat support with a focus on prompt first call resolution.
Support for PCs, laptops, printers, cell phones, and tablets etc.
Responds and resolves technical end user service and support incidents and requests.
Analyse recurring issues and implement corrective action plans
Single point of contact for inquires and escalations through e-mails and phone
Identify potential SLA misses and escalate them according to the defined procedure, Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
Communicates with customers at all levels of technical and non-technical skills sets
Follow all standard operating procedures (SOP) through the effective use of Knowledge management
Support for PCs, laptops, printers, cell phones, and tablets etc.
Responds and resolves technical end user service and support incidents and requests.
Analyse recurring issues and implement corrective action plans
Single point of contact for inquires and escalations through e-mails and phone
Identify potential SLA misses and escalate them according to the defined procedure, Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
Communicates with customers at all levels of technical and non-technical skills sets
Follow all standard operating procedures (SOP) through the effective use of Knowledge management
Must have a basic understanding of ITIL processes (Incident, Problem, Capacity, Change Management, etc.)
