Syrow Looking for Associate QA (Voice) at Bengaluru, Karnataka Full Time

Syrow is looking for a skilled junior level associate QA with an experience of 1 to 3 years to monitor the calls and call related data entries made by the advisors. You are also required to take up training for new hires as well as refresher training. Need to drive to team to deliver the best quality to the customers.

Key Responsibilities:
Monitor calls and ensure that there are no deviations in process

Coaching the advisors to improve their performance and quality of work

Calibration of calls with the internal teams

Handle process training when required

Analysis of errors and share reports

Share timely feedback with advisors and reduce quality errors

Maintain charts and pivot tables for analysing data

Qualification & Experience:
4 years overall experience. Minimum 1-year experience as a Quality analyst in BPO or similar jobs

Excellent interpersonal skills, soft skill aptitude and service-oriented attitude towards all team mates

Skills Required:
Experience in dealing with BPO / Call Centre / telecom / ITES / E-commerce

Experience in new hire training would be an added advantage

Yellow belt/Green belt Six Sigma certified is an added advantage