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Taoglas Looking for Customer Experience Associate at Ahmedabad, Gujarat Full Time
Main Purpose
The Customer Experience Associate is responsible for order processing and responds to customer inquiries, makes product or service recommendations, and resolves complaints or technical concerns. Support the delivery of administrative and operations assistance to sales and distribution team, designed to promote revenue growth, margins, productivity, and exceptional levels of customer satisfaction.
Responsibilities
Order processing and receipt acknowledgement to customer to include delivery lead times
Validation and order entry of customer purchase orders within specified timelines
Ensures timely resolution of all potential roadblocks preventing order process flowing seamlessly to fulfilment
Process and manage the orders, in collaboration with sales team
Manage email accounts relating to order/sales process
Admin support for Sales Team and other depts across the business
Prepare standard quotes and submit to sales/Disti/Customer within specified timelines
Set up new distributors/customers in HubSpot
Deal creation and maintenance within HubSpot
Troubleshoot distributor/customer issues via phone/electronic methods
Handle issues in the best interest of distributor/customer and Taoglas
Continuously evaluate and identify opportunities to drive process improvements that positively impact the distributors/customers experience.
Support Snr Mgmt. with complaints from distributors/customers and give aftersales support when requested/where necessary
Assist in the preparation and organizing of promotional material or events
Liaise between other departments and the distributor/customer to provide the service most suitable to the their needs
Responding to queries/requests within 24-hrs
Answering incoming calls and handling Webchat enquiries
Ensure adherence to Company Policies and Procedures including meeting ISO9001:2015 standards at all times.
Ensure adherence to Company Policies and Procedures including meeting ISO9001:2015 standards at all times.
The Customer Experience Associate is responsible for order processing and responds to customer inquiries, makes product or service recommendations, and resolves complaints or technical concerns. Support the delivery of administrative and operations assistance to sales and distribution team, designed to promote revenue growth, margins, productivity, and exceptional levels of customer satisfaction.
Responsibilities
Order processing and receipt acknowledgement to customer to include delivery lead times
Validation and order entry of customer purchase orders within specified timelines
Ensures timely resolution of all potential roadblocks preventing order process flowing seamlessly to fulfilment
Process and manage the orders, in collaboration with sales team
Manage email accounts relating to order/sales process
Admin support for Sales Team and other depts across the business
Prepare standard quotes and submit to sales/Disti/Customer within specified timelines
Set up new distributors/customers in HubSpot
Deal creation and maintenance within HubSpot
Troubleshoot distributor/customer issues via phone/electronic methods
Handle issues in the best interest of distributor/customer and Taoglas
Continuously evaluate and identify opportunities to drive process improvements that positively impact the distributors/customers experience.
Support Snr Mgmt. with complaints from distributors/customers and give aftersales support when requested/where necessary
Assist in the preparation and organizing of promotional material or events
Liaise between other departments and the distributor/customer to provide the service most suitable to the their needs
Responding to queries/requests within 24-hrs
Answering incoming calls and handling Webchat enquiries
Ensure adherence to Company Policies and Procedures including meeting ISO9001:2015 standards at all times.
Ensure adherence to Company Policies and Procedures including meeting ISO9001:2015 standards at all times.
Knowledge and Experience
1-3 years of customer service / sales process positions, ideally in electrical manufacturing or wireless industry
Exceptionally strong customer handling and problem solving skills; focus on quality in customer experience
Effective interpersonal and communication skills.
Strong Attention to Detail.
Positive attitude with a willingness to learn.
Ability to work effectively both independently and as part of a team.
Multi-Tasking and Time Management skills.
Desirable Qualifications and Skills
Prior experience of Order processing and Management using SAP BI or other ERP system
Business fluent in written and spoken English, other European languages represent a plus
Location
https://maps.app.goo.gl/DWNhzU9jLbukq1rC8
About us
At Taoglas we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth. We are hiring the best people and helping them grow both professionally and personally, to ensure a bright future.
About us
We tackle real-world engineering challenges faced during the development of complex RF and wireless systems. Our antennas, advanced IoT components, and custom design services are the building blocks you need to bring connectivity solutions to market on time, the first time.
Since our foundation in 2004, we have grown from our heritage in antennas to having engineering resources, state-of-the-art test chambers, and pre-certification centers around the world. Our global team works obsessively to deliver an uninterrupted supply chain for rapid local delivery and seamless support internationally.
Our commitment to continuous innovation, proactive customer service, and quality you can trust builds partnerships that don’t end with a single IoT component. We engineer solutions that deliver long-term peace of mind to our customers and colleagues, creating time and space to work together to advance global connectivity.
