TECHNO METAL INDUSTRIES Hiring for Chat Support / Backend Staff Job at Visakhapatnam Full Time

Roles and Responsibilities

• Handle customer queries primarily via web chat.
• Educate current customers and potential customers on products and services.
• Should be willing to handle customer escalations and calls when need persists.
• Achieve the KPI’S and objectives in the cadence set by the team.
• Building connection/rapport to personalise the chat conversation.
• Be an active and responsible team member in all aspects of work.

Requirements

• Exceptional oral and written communication skills.
• Passion towards amazing customer experience.
• Excellent typing skills including speed and accuracy.
• Ability to multitask and manage multiple conversations simultaneously.
• Good analytical and interpretational skills.
• Attention to detail.

Job Types: Full-time, Regular / Permanent

Salary: ₹20,000.00 – ₹25,000.00 per month

Benefits:

• Commuter assistance
• Flexible schedule
• Internet reimbursement

Schedule:

• Day shift

Supplemental pay types:

• Overtime pay
• Performance bonus
• Shift allowance