TopSource Worldwide Looking for Customer Support Agent at Pune, Maharashtra Full Time

TopSource Worldwide is a rapidly growing business through acquisition and client growth. It is critical for the business that we realise every opportunity to integrate and deliver change which enables consistency in how we work, ease of doing business for our clients, optimises our financial performance and ensures our colleagues have fulfilling and value adding roles.

Department: Facilities & Administration

Employment type: Full time permanent

Job Profile

This job role entails the following –

Handling all inbound calls into the office from prospective clients, prospective employees, existing clients, users of our HRMS system

Efficiently handle all inbound sales enquires and passing on the relevant details immediately to the sales team and updating the CRM

End to end query resolution by reaching out to various points of contact within the organization and closing the loop with callers in a timely and efficient manner

Addressing all standard product related queries (eg: login failure issues, no response on problem tickets, etc)

Interact with various parties through a variety of channels such as phone & email and ensure that all valid user concerns are being dealt with immediately and escalations if any, are appropriately informed to the management.

Desired Candidate profile

5 – 8 years of experience in call handling, helpdesk, customer support roles

Enthusiastic

Excellent communication skills

Able to handle pressure, and good at multi-tasking

Ability to handle tough customers

Experience: Min: 5- 8 years

Job Location: Pune

To apply for this job email your details to [email protected].