Vivifi india finance private limited Hiring for Call Quality Analyst Job at Hyderābād Full Time

· To monitor calls on given parameters and score for improvements as per guidelines.

· To monitor all kinds of customer responses and to ensure required attention given to bring in quality and improve customer experience.

· To asses agents performance related to call quality and improvement areas.

· To share feedback with supervisor and conduct call calibration sessions

· To monitor trends and highlight to supervisor as per guidelines given at agent level.

· To understand the requirement of training under product and system knowledge at agent level

Job Type: Full-time

Salary: ₹290,000.00 – ₹300,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 2 years (Required)