Volvo Group Looking for Associate Application Support at Bengaluru, Karnataka Full Time

Position Description

Application Support

About Volvo / Who are we?

The Volvo Group culture is defined by a set of five carefully chosen values- Customer success, Trust, Passion, Change, and Performance. These values guide our day-to-day behavior and drive our decision-making at all levels of the organization. They express our shared beliefs across countries and entities to form the basis for a high-performing culture that can help maximize the full potential of the organization. Our company values help guide us on that journey.

Role mission & context

Application Support is a level 2 support job which has high competence and is specialized in the corresponding systems. The teams receive incidents & service requests, primarily from Dealer Business Support and various other support teams across the globe. You will be supporting multiple applications across all the Volvo brands. You will be able to analyze, collaborate or resolve issues raised.

Responsibilities

Actively manage the tickets raised.

Diagnose and resolve where possible. Match solutions in Support Knowledge Base.

Constructive feedback to the DSC Front Desks. Create articles in Support Knowledge Base.

For cases escalated to 3rd Line Support Team (Maintenance Team), actively follow up the case and its progress

Provide on-Call Support during non-working hours on rotation.

Implement continuous improvement activities and secure SLA.

Support users by explaining system capabilities, handling questions and solving incidents

Analyze user problems in areas of responsibility and support business users with efficient usage of the systems

Identify actual and potential software problems and provide analysis to the maintenance team according to Incident Management principles

Follow recommended Ways of Working with Incident & Knowledge Management systems for reporting and tracking

Monitor application performance and implement optimizations in order to minimize outages.

Propose changes and improvement activities that make the application more efficient and/or reduce operation or maintenance cost

Participate and contribute to planning of application maintenance and enhancement activities

Identify scope of automation in repetitive tasks

Contribute actively to relevant D& IT communities and bodies with respect to process improvements & best practice sharing

Required competencies

Relevant university degree, Excellent communication & presentation skills

Proficient in ITIL process.

Previous work experience in runtime area could be an added advantage.

Good to have the Knowledge of MS SQL. ITIL, SDLC, Agile Scrum

Additional Requirement

Application Support team member may need act as a Shift responsible within the team.

We can offer

You get an opportunity to work together with highly skilled colleagues in an exciting, global environment which provides opportunities to develop both professionally and personally. You will be a key player in the DIGITAL DELIVERY area. You will work in close collaboration with various stakeholders inside as well as outside IT services, delivering cutting edge services in line with the Volvo Group Strategy.

At Volvo Group we are actively working to establish teams that will take maximum advantage of the strengths inherent in differences in knowledge, experience, age, gender, nationality etc.

About us

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Group Digital & IT is the hub for digital development within the Volvo Group. Imagine working with cutting-edge technology in a global team, represented in more than 30 countries. We are dedicated to leading the way for tomorrow’s transport solutions, guided by a strong customer mindset and high curiosity, both as individuals and as a team. Here you will thrive in your career in an environment where your voice is heard and your ideas are important.

Auto req ID

145298BR

Organization

Group Digital & IT

State / Province

Karnataka

City/Town

Bangalore

Employment/Assignment Type

Regular

Travel Required (maximum)

Occasional Travel

Functional Area

Information Technology

Last application date

27-Oct-2023