Position Description
As an SAP SuccessFactors Support Specialist, you will be part of the Global Center Team providing support for our HR community. This team is mainly focused on user guidance, acting as a first line of support for process and technical related issues.
Through your expertise and contribution, you will empower our users to maximize the potential of SAP SuccessFactors.
Responsibilities:
Acting as a first point of contact for technical related issues in SAP SuccessFactors (Employee Central, Onboarding and Recruitment modules)
Verifying and entering data into SuccessFactors
Provide guidance to end-users on reporting, integrations, and other process related issues in SAP SF
Conduct training sessions for users to enhance their understanding of SAP SF
Dispatch complex technical issues to relevant teams, ensuring timely resolutions
Collaborate with cross-functional teams to improve HR processes and workflows
Update and improve the global work instructions to ensure proper documentation in place
Requirements:
Communicates well in English
Strong understanding of HR processes and best practice within a global organization
Excellent problem-solving skills
Strong customer service orientation to provide clear guidance
Well organized to prioritize critical issues
Ability to work effectively with other cross-functional teams
Previous experience in user training is a plus
Knows MS Office (365) well
Knows and has experience with HR Ticketing tolls , ServiceNow (as an asset)
About us
The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.
At Group People & Culture we work to create the foundations and frameworks that support people and organizational development of the Volvo Group, to enable the realization of the Group strategy. We create a global people & culture strategy, develop common policies, directives & guidelines for HR in the Group and monitor progress and quality based on agreed objectives and measurements. With Volvo Group People & Culture you will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead. We make our customers win.
Auto req ID
143398BR
Organization
Group People & Culture
State / Province
Karnataka
City/Town
Bangalore
Employment/Assignment Type
Regular
Travel Required (maximum)
No Travel Required
Functional Area
Human Resources
Last application date
31-Aug-2023