Webhelp Looking for Customer service agent at Bengaluru, Karnataka Full Time

Advisor

Location

Bangalore, India

Language

English

Job Advert

If you’re looking for an opportunity to jump start your career and gain experience with different customers and clients, this is your time to shine! We’re looking for dynamic team players with a passion for people to provide voice and non-voice process support on behalf of an international client from our Bangalore office.

You’ll be joining our fun-loving global community of more than 120,000 passionate people who work across 200 locations in over 60 countries delivering exceptional customer experiences for some of the world’s leading brands. Being a people-first company, we put people at the heart of our business, and this is when everything comes alive.

We want fast learners and problem solvers who strive to give of their very best in everything they do and are always willing to go the extra mile to exceed customer expectations.

If you can easily adapt to change and thrive in a fast-paced environment, then show us what you’ve got and apply today.

What you’ll be doing

Respond to customer inquiries and provide support through voice, email, and chat

Follow communication procedures to resolve partner issues promptly

Document and maintain records of customer interactions

Collaborate with cross-functional teams to find solutions for partner concerns

Ensure timely resolution of complaints and queries

Take ownership of open cases and prioritize closing them

Meet service level agreements and requested deadlines

Strive for excellent service and exceed customer expectations

Maintain high partner satisfaction for ongoing relationships

Adhere to operational and quality standards

Provide high-quality support across different channels

Act on feedback from reporting managers

Adapt quickly to product and process knowledge

Comfortable working independently and in a team

What you’ll need

Graduate

Minimum 1 year of experience working on an international campaign in a contact centre environment

Fluency in English spoken and written language

Attention to detail

Availability to work shifts in rotational shifts

Clear credit and criminal records

What we’re offering

Competitive salary

Day shift only

Fixed weekend offs

Medical benefits

Rewards and recognition all year round

State of the art facilities including cafeteria, indoor games and other recreation activities

We’d love to get to know you better. After applying, you will be sent a link to complete a quick online chat which must be completed. Take this opportunity to advance your career with our collaborative team of game-changers today.