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give step-by-step guidance to customers over the telephonic call or schedule a screen share session
track the common issues faced by the customers and follow-up regarding the same with the technical team.
update the customer database.
make sure the best customer services are provided to the clients.
ensure the improvements are made for the issues and suggest new strategies to tackle these issues.
provide technical support and training to the junior staff of the call center.
Experience : 3 – 9 Years
No. of Openings : 50
Education : Diploma, Professional Degree
Role : IT Support Specialist
Industry Type : IT-Hardware & Networking / IT-Software / Software Services
Gender : [ Male / Female ]
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