WPP Looking for Help Desk Lead at Chennai Full Time

About WPP :-WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.Working at WPP means being part of a global network of more than 109,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities.WPP IT provides IT services for WPP, the world’s largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP IT is an integral part of that journey and we are proud to provide technology for some of the world’s most creative brands.Job title: Maconomy Finance/ERP Finance Modules Help Desk LeadLocation : ChennaiExperience: 10 years-14 years (ERP Finance process)Strong analytical and organisational skillsStrong communication and influencing skills to create relationships at executive level across the business.5+ years’ experience of Defect/Ticket ManagementStrong finance process and stakeholder management experienceTechnical experience of Maconomy/other ERP systemsStrong reporting and presentation skillsDocumentation and training materials creation and maintenanceAbility to support multiple activities at one time and prioritize tasksBusiness advocate to drive efficiencies, stabilization and continuous improvementCan articulate analysis and designs in various formatsConfident managing complex requests including creating small project plans and managing delivery to the planWorking knowledge of incident management tools such as ServiceNow and Jira ServiceDeskHighly motivated, flexible team player and manager with the ability to deliver in a timely and professional manner.Can articulate and present affectivelyExperience of working in a support team with outsourced support and working to service level agreementsExperience following support processes such as ITILStrong understanding of Finance processes , strategy and what success looks likeQualifications:-IT / Finance / Business Degree or similarExperience in an IT department or large organization advantageousKeen interest in IT and technology trendsFinance process experience with exposure to working on a global ERP implementation.Key ResponsibilitiesResolution of incidents and defects to the satisfaction of business partners and within our agreed Service Levels and MetricsDevelop enhancements to the Maconomy Core platform that meet business requirements while maintaining global ways of working and standardsJira management for support tickets, processes and reportsAssist Regional Support Leads with reporting and escalationsGuide support team in best practice for Maconomy supportEnsure that the support team is providing viable solutions that are clearly presented to the SSC for approvalCreate excellent working relationships with all parties with key local users and business partners to become their trusted partner for Maconomy support and escalationWork closely with the Core team and clients to understand the product templates and assist with providing relevant build information to Deltek and other third-party suppliersMaintain clear and concise documentationDeploy config & Print Layout updates to all EnvironmentsWorking alongside the governance team and user forums in live countriesMonitor quality of support team and continue to deliver improvementsBuild strong relationship with Shared Services leadership and make sure the support team and SSC teams are alignedManage outsourced supplier to assist in maximizing quality and value from our 3rd partiesDeputize for the BAU Delivery Manager as requiredRun / over see Monthly MSR callsBe able to accommodate different time zones and working hours at key project milestones.BehavioursBe a strategic thinkerHave strong analytical qualitiesAbility to communicate, motivate and influence at all levels.Ability to challenge and clarify understanding of issues and solve complex problems.Communicate across all levels of the businessRemain calm under pressure from end users and provide clear communication during major incidentsAbility to manage own priorities and work load to meet required levels of support and deliverablesConfident making decisions and providing leadership to the support teamBe a team player