Zensar Technologies Looking for VOICE SERVICE – OUTBOUND at Pune, Maharashtra Full Time

VOICE SERVICE – OUTBOUND – (0096531)

Description

Job Description

Responsibilities & Requirements:
To make outbound calls to the Delinquent Accounts and make payment arrangements.

To receive calls from the customers regarding the account status.

To send and receive emails from the customers regarding account status.

To Fax Statements to the Customer giving updated status of the A/c’s.

To escalate issues to appropriate levels and to discuss with the appropriate department, to improve Collection Activities along with Customer satisfaction.

The candidate must have excellent communication skills.

Must have US/UK collections background and good knowledge on accounts receivable process.

Basic Knowledge of MS Excel and should have worked on voice process role.

Should be comfortable working in night shift (US Shift).

Should not have issues working from office.

Education: B.Com Graduate preferred or minimum 12th Pass-out.

Primary Location: India-Maharashtra-Pune

Job Posting: Feb 21, 2023

Experience Required (In Years): Minimum- 2 Maximum- 5